FAQs

General Questions

Q: What is Phone Safety Coach?

A: Phone Safety Coach provides personalized, one-on-one coaching sessions for seniors in Austin, Texas, focusing on phone safety, scam prevention, and building confidence with smartphones. We help you understand and avoid common scams, secure your device, and use your phone more safely.

Q: Who are your services for?

A: Our services are primarily for seniors who want to feel safer and more confident using their smartphones. We also work with adult children and caregivers who want to help protect their loved ones from phone scams and digital threats.

Q: Why is phone safety so important for seniors?

A: Unfortunately, seniors are frequently targeted by sophisticated phone, text, and email scams. These scams can lead to significant financial loss and emotional distress. Our coaching helps seniors recognize these threats and take proactive steps to protect themselves.

Q: What makes Phone Safety Coach different from general tech support?

A: We specialize specifically in phone safety and scam prevention for seniors. Our approach is patient, jargon-free, and focused on education and empowerment. We don't just fix a problem; we teach you how to avoid future ones and build lasting digital confidence.

Session & Service Questions

Q: What happens during a Phone Safety Check session?

A: During a Phone Safety Check, we'll sit down with you and your phone to review its settings, identify potential vulnerabilities, and teach you how to spot and block common scams. We'll cover suspicious calls, texts, emails, and apps, and answer all your questions in clear, simple language.

Q: What if I've already been targeted by a scam?

A: We offer an Emergency Scam Response Session specifically for these situations. We'll help you assess the situation, check your phone for any compromises, secure your accounts, and provide a clear plan for next steps to minimize damage and prevent future incidents.

Q: Where do the sessions take place?

A: We offer in-person sessions at comfortable, neutral public locations in Austin, such as a local café, library, or store. Limited in-home visits are also available in some areas. We prioritize your comfort and convenience.

Q: How long does a session last?

A: Our standard one-on-one sessions typically last about 60-75 minutes, allowing ample time to cover your concerns and ensure you feel confident with the information. Emergency sessions may run slightly longer, depending on the situation.

Q: Do you offer group classes or workshops?

A: Yes, we provide engaging group talks and hands-on workshops for senior centers, community groups, churches, and other organizations in the Austin area. These sessions cover general phone safety and scam prevention topics. Please contact us for more details and to request a quote.

Booking & Pricing Questions

Q: How do I book a session?

A: You can easily book a session by calling, texting, or emailing us directly. You can also fill out the contact form on our website, and we'll get back to you within one business day to schedule your appointment.

Q: What are your prices?

A: Our pricing varies depending on the service. Please refer to our Services page for detailed information on our Phone Safety Check, Emergency Scam Response Session, and Protection Plan. Group session pricing is available upon request.

Q: Do you offer discounts or packages?

A: Yes, we offer the Phone Safety Coach Protection Plan, which includes multiple sessions and ongoing support at a bundled rate for continuous peace of mind. We also occasionally have special offers, so please check our website or ask when you contact us.

Q: What if I need help with something not listed?

A: Please reach out to us! We're happy to discuss your specific needs and see how we can best assist you. Our goal is to provide tailored support for your phone safety concerns.